Giving Dealers One-Step Shipment Tracking with UPS Integration
One of the most common daily tasks in this Fortune 500 Global Auto OEM’s dealer application comprising of tracking a shipment, forced dealers to leave the app entirely and check UPS themselves, with no in-app way to cancel a backorder and reship. Ferfier integrated the UPS web service directly into the workflow: auto-generated labels and tracking numbers, one-step backorder cancellation and reshipment, and a direct link to live status. A small, contained integration with an outsized effect on daily dealer experience.