Application Management

Over seven years, this Fortune 500 Global Auto OEM’s Warranty Claims Application had piled up more than 15 million files in a single flat directory with predictable results: slow access, frequent downtime, and IT teams firefighting alerts just to keep it standing. Ferfier fixed it without new technology or a risky rebuild: a Year/Month folder structure, a 365-day archive rule, and a phased batch migration that moved all 15M+ files while dealers kept working.

Vehicles damaged in transit between plant and dealer were being reported late, incompletely, and inconsistently, leaving this Fortune 500 Global Auto OEM and its dealers guessing at the right repair path and carrying avoidable financial exposure. Ferfier replaced manual reporting with automated data feeds from transport partners, a streamlined approval workflow, and a centralized dashboard with clear damage categories that drive consistent repair decisions. Teams now know about damage the moment it’s identified.

A high share of warranty claims were being rejected outright, usually for incomplete or incorrect data, caught only after a slow manual review, delaying payment and repairs for this Fortune 500 Global Auto OEM’s repair-center network. Ferfier moved quality control to the front of the process: automated validation and data pre-population catch errors at the point of entry, with real-time reporting so the OEM and repair centers share one live view of claim status.